FAQs

1. Do I need to login to start shopping?
No, you can start shopping without an account, however if you create an account we can save your details to make the checkout process faster so we can get your wine to you sooner!

2. Do I need to enable cookies on my browser to shop with wine2u ? 
Yes, you need to enable cookies to enjoy all the shopping features at wine2u like adding products to your shopping cart and accessing your account information. A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer. If your browser's preferences allow cookies (most browsers do), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended.

3. Is it safe to use my credit card on your site?
Yes, you can only shop with us using a credit card payment. wine2u uses secure online payment technology and all data transfer is protected by SSL encryption technology. Our wine2u Safe Shopping Guarantee covers every credit card purchase you make at our site.

4. When placing an order I get an error message stating that there was a payment authorization failure?
Normally this is a credit card error so please double check the credit card number and expiration date on your card.
Also, please be aware that we currently only accept Visa and Mastercard for credit card payments.


5. My Credit Card has been declined, what can I do?
There may be insufficient funds on your credit card so try another card and please make sure you use a Visa or Mastercard only
Alternatively, please check your credit card security pin number is correct.

6. My basket empties when I try to check out - why is that?
Please make sure you have ticked the Terms and conditions which confirms you can legally shop at wine2u.
Alternatively, check if your computer has an active firewall preventing the transaction.

7. I cannot confirm my order - why not?
Please make sure you have you selected a full or mixed 6 bottle case minimum as we cannot deliver less than 6 bottles any further purchases must be in multiples of 6 bottles i.e 6/12/18/24 etc. It could be the wine you selected has "sold out" while we were processing your order.

8. Can I order items with a Cashier's Cheque or Money Order?
No, at this time we do not accept Cashier's Cheques or Money Orders.

9. When will I receive my wine?
You should receive it within one or two days of completing your order. If you are a Rural Delivery customer or live in the deep south then allow some additional time just in case. We guarantee that we will get your order to you within 5 working days.
If the obsession is to much, then we can track it for you. Just call 0800 771 747 please have your confirmation email details on hand.

10. Do you do back orders or rain checks?
Please note that we that we cannot offer a backorder or "rain checks". We do everything we can to make sure our stock levels are accurate at all times and we highlight when we are running low on particular wines. There may be occasions due to unforeseen circumstances where we may not be are unable to fulfill your order. If this should occur we will contact you and offer either a replacement product for the value of your purchase or a full refund.

11. Do you ship to addresses outside New Zealand?
No, not at this stage but email us at if you think we should.  

 

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